I called three companies to get a good rate. So far this company has the best price and very nice staff. When I called them Mr Ben was so nice and and I ask him if they can do same day service he said yes! For that I'm greatful and will recommend this compny to my friends. Mr. Michael was the one who check my heater he was very nice and friendly. He did a great job! Thanks to Fusion Heating and Airconditioning Insulation Company for the best costumer service! I'm gonna give 5 stars for the excellent service! 👍🏻
Jan 5, 2017
Hire Fusion, you won't be sorry! Professional people providing a professional product at reasonable pricing.
I found Fusion through 'Home Advisor.' Fusion had the highest star rating (4.9) as opposed to the other two companies recommended to me. Set up appointments with all three companies. John Erickson of 'Fusion' came to our home, asked what type of service we were requiring and proceeded to conduct his survey/inspection. Our 'Home Advisor' request was to blow in more insulation in our attic. When John was done, he provided his assessment and recommendation and an estimate. We discussed other options, however, he was not pushy with those options. The other two companies decided they were going to 'sales pitch' us into doing other than what we asked for. Their estimates for the basic service we requested was $300 to $500 more than the Fusion estimate. The Fusion's estimate included insulation and baffling where as baffling was an additional charge with the other two companies. On the day of installation, the Fusion team arrived early, commenced setup to include putting plastic on our carpet to help keep it clean. They were done in 3 hours, cleaned up to the point you would not have known they were here. If we ever have any other need for this type of work, we will go straight to 'Fusion' for all our work.
Dec 21, 2016
Very knowledgeable, prompt & great customer service.
Mike, the service technician is very courteous and knowledgeable. After a few minutes he diagnosed and fixed our problem same day. He thoroughly explained to us the problem and even gave us some future advice/suggestions. We definitely appreciate their professional customer service and will be recommending Fusion to others!
Nov 18, 2016
After three estimates, these guys came in with the best quote, best equipment and all around the most complete installation package that anyone could ask for. All of the work was completed in a timely manner, with a neat clean and very professional installation. I would highly recommend Fusion to all of my family and friends.
Nov 15, 2016
"Best Customer Service Ever!"
This Company is TERRIFIC! After Hurricane Matthew, our insurance company referred 2 other companies who gave us outrageous quotes for minimal work, so we decided to look around on our own. We saw Fusion offered free estimates, so we gave them a call. They were able to come out the next day, gave us 2 quotes (one for the necessary repairs and one for the suggested additional work) and both were extremely reasonable. They started work right away, and were always on time. Everyone is really top notch, from the customer service on the phones to the extremely hard workers doing the repairs, all the way to the owners of the company. I will ONLY use this company for any repairs we may ever need again, and they come with my highest recommendation!
Nov 10, 2016
Knowledge & service was outstanding!
Knowledge & service was outstanding! Mike and his team came out, gave us an assessment of our HVAC problem, & gave us a couple of options to fix the problem. They came back out & serviced our system, but unfortunately our system was a disaster and needed to be replaced. Mike explained to us the exact problems & was able to give us a great price for a whole new system and had it installed two days later. It has been running great since the install. I'm definitely recommending Fusion to family & friends.
Oct 1, 2016
I highly recommend these guys!!
I highly recommend these guys!! They were well trained professionals, got here 20min early, and got our equipment up and running in no time. As homeowners, we also signed up on their yearly plan to help keep our AC running year round.
Sep 13, 2016
The staff is great, very helpful, knowledgeable and friendly.
The staff is great, very helpful, knowledgeable and friendly. Michael was willing to take the time to teach me about our systems and answer any of my questions.
Sep 7, 2016
Ben and his guys are the definition of AMAZING customer service.
I have a great experience with the guys at Fusion. They were professional but definitely very down to earth and friendly. Ben and his guys are the definition of AMAZING customer service. We were very happy with the price for the unit we purchased and the service we received before and after our installation. They got our business and money but still keep delivering the customer service that homeowners dream of. Thank you guys very much!!!!
Aug 24, 2016
Their work was outstanding and well priced.
My wife and I decided to install a ductless unit in the family room over the garage and was recommended by a co-worker of their work. I could say that their work was outstanding and well priced. Very professional and friendly staff from the first day they came out. I will definitely recommend FUSION company for their great work. Thank you!
Aug 23, 2016
Quality work and excellent customer service.
Great experience. Quality work and excellent customer service. I had a ductless mini split system installed upstairs. Fusion went above and beyond. The installation is clean and my upstairs is now an ice box. I am beyond pleased with Fusion. I am recommending them to all my friends and family.
Aug 15, 2016
Fusion was a great company to work with. They came outwardly, stated very late, and had the 2 units replaced, and the outside units moved to the other side of the house in 2 days time. This was also in heat that was nearly 100outside and much much hotter in the attic!
Fusion is a group of honest, hard working, and dependable people who take pride in their work and company!
Aug 11, 2016
Fusion goes above and beyond
We were very pleased by the work done by Fusion. The staff was very knowledgeable, professional and caring. It was a pleasure working with them for our air conditioning needs. The pricing was very reasonable and the work was excellent. Fusion goes above and beyond to please the customer, and we will definitely use them again for our home!
Aug 10, 2016
Fusion replaced my whole AC system on 8/8/16 and did a quality job at a fair price. Mike the senior HVAC license was very knowledgeable and quickly overcame any obstacles. Even the owner Ben was on the jobsite periodically and added value. I would recommend them to anyone needing HVAC work.
Aug 8, 2016
I will recommend them to my friends and family.
I was impressed- very professional, courteous, and knowledgeable staff. I had them install ac/heater for my garage, and I love it. They also beat the pricing of other competitors. The installation was quick, clean, and painless. I will recommend them to my friends and family.
Aug 8, 2016
The guys at Fusion work fast, efficient, and are just downright amazing!
The guys at Fusion work fast, efficient, and are just downright amazing! Best customer service I've witnessed in ages! Prices are unbeatable and their work is fantastic. My ductless mini-split was the best investment I have made and these guys did the fastest installation! They're honest, reliable, and are seeking to get business based on reputation; they fully succeed there! Keep up the awesome work guys!!
Aug 7, 2016
Tiffany Presley Holly
Honest, hard working and trustworthy.
Honest, hard working and trustworthy. These guys are very clear and up-front about what is needed and what they are doing. They don't inflate things or up-sell, they are a repair first organization. I am extremely happy with the service - they came fast and did a great job getting my A/C unit working again! I would highly recommend them to anyone and I plan on going straight to Fusion for regular maintenance.
Jul 29, 2016
Guys did a great job
Guys did a great job, no complications, did not try to over sell me, will use them again, recommend to a friend.
Jul 28, 2016
Fusion is by far the best
I have had issues with my A/C for the past two years in my house. The house wouldn't cool down. I had two companies look at it last year and neither could fix it. One company just wanted me to buy a new unit when the one I have is only a few years old. This year, I called Fusion and that same day they had someone out to look at the issue. They were able to fix it the same day by just switching a few wires and properly charging the system. Michael, even showed me pictures of what the installer did wrong and was happy to explain everything to me. It's nice to know there are still good people and good companies out there willing to fix and educate the client at the same time. Fusion is by far the best I have ever had do work on my HVAC unit.
Jul 26, 2016
Installed quickly and professionally
This is the second time we've hired Fusion. They have installed a HVAC unit and a humidifier. Best price on both jobs. Installed quickly and professionally. Thanks guys. We recommend you to everyone!
Jul 6, 2016
Tamra Hudgins Lenz
I will definitely be using them for any future repairs
I was referred to this company by a friend. She contacted the owner and he contacted me immediately to see how he could help. I ended up not needing him immediately as my uncle was going to look at my AC unit first. The next day the owner contacted me again to see if I needed his help but at that time the AC issue sort of resolved itself. The owner let me know via text roughly what he thought the problem may be and he felt pretty sure the issue would reoccur and sure enough it did less than a week later. So I contacted the owner again, he was out of town but still took the time to respond and get a tech to my house the very next morning. The tech was extremely knowledgeable and took the time to explain to me what was going on with my unit and why. He also took several pictures of my inside unit in the attic to show me. He made recommendations and advised me on what to do until I could afford a new unit. My unit is 13 years old and I've had trouble with it for the past few years and have had several AC techs out to look at it and I felt clueless and taken advantage of once they left. However, with Fusion I felt like I understood how this stuff works and why without getting charged and "arm and a leg." He educated me and didn't make me feel like I was being taken advantage of. I will definitely be using them for any future repairs or issues and I have also started to recommend them to co-workers and friends.
Jun 15, 2016
Ben is an incredibly polite and knowledgeable individual
We decided to replace our entire AC system in our house instead of the compressor that another company had diagnosed. From the beginning Ben was incredibly accommodating and courteous to work with. He price matched other companies we spoke with and actually beat their prices. We were able to have a new American Standard AC system installed in under five hours the same week! Ben rearranged his schedule to make sure we got our installation done before the heat of the weekend approached and came out the very same day we called to look at our system so we could get it replaced ASAP. We will definitely be referring Fusion to any friends, neighbors, and strangers who need HVAC work. Ben is an incredibly polite and knowledgeable individual which is a reflection of the hard work this company does.
Jun 3, 2016
I would definitely recommend Fusion
My husband and I recently used this service on the house we have in Norfolk. We needed a new AC compressor but decided we wanted to just replace the whole AC system as it was a better investment. We both had called around to numerous other companies who were roughly all around the same price point and frankly were rather curt when asking questions about pricing. When I called, I spoke to Ben who was incredibly professional and courteous as well as informative and was really working with us to get to the price point we were looking at.
He was extremely flexible and came over within the next hour to take a look at the house and what needed to be repaired and after about a half hour to forty minutes we were making our deposit and signing off on the work order. This was the week before Memorial Day weekend and we were really hoping to have the AC system installed for the hot weather that was coming. Ben had mentioned he did think he was already booked but to our great surprise he worked to move things around so that the job was done by Friday. Not to mention he brought extra guys to get the work done even faster so the whole job was done in about five hours! I would definitely recommend Fusion to any friends or strangers who need repair or replacement with their HVAC systems. Ben was so polite and really did a fantastic job.
Jun 3, 2016
Great company to work with
Great company to work with. John is a great guy. They are very professional. Super job.
Apr 13, 2016
Fusion is a great company to work with! They came out extremely quickly, were very professional and knowledgable. We have a newborn, and they installed a whole new system as quietly as possible just to try and not wake him. They're honest and affordable. They called a couple days after everything was installed just to make sure there were no issues. I cannot say enough good things about this company. If you need heat or AC work, definitely call them!
Jan 20, 2016
Called 1/18/2016 for a heater issue that previous contractor was supposed to have fixed. FUSION came immediately to my rescue, They were very prompt and professional. They are very reasonably priced. GREAT SERVICE, QUICK RESPONSE!!! Recommend FUSION for all your heating and air solutions. Thanks for the great job!!
Jan 19, 2016
Great people to work with!
Great people to work with!
Jan 11, 2016
Finally a Company that is on time, gets the Job Done and reasonable prices!!
After dealing with other companies in the area I decided to give Fusion a call. I was more than pleased by their promptness, quick diagnosis and repair of my unit! I am so happy that Virginia Beach has finally got a HVAC company that really cares about their customers. So many companies say they do but the proof is in the pudding and Fusion has it!! Good Job!!! Thank you Fusion for caring!!
Jan 6, 2016
Cant miss with these guys.
Its like asking a friend to help. Cant miss with these guys.
Dec 31, 2015
Mike arrived on time. He was very knowledgeable and explained the everything he did to me, and gave me some good preventative maintenance tips too!
Nov 18, 2015
What an incredible company!
Please excuse the length of my review but it is all true.
I use Fusion Heating and Air Conditioning as my maintenance company for my heat pump as well as my gas heating unit. They do the best cleaning and inspection of any company we have ever used for this purpose. This year, while doing our inspection, Fusion’s technician discovered a hole in our heat exchanger which could send carbon monoxide gas into our home if we had turned on the system. The technician called me immediately and sent me pictures of the damage. When a heat exchanger is damaged, usually the unit must be replaced. Fusion gave me a price for a new unit that was so far below the quotes from other contractors that I received I was shocked. They added on a few items and replaced the unit within days. I cannot say enough good things about Fusion Heating and Air Conditioning with respect to their integrity, professionalism and work ethic.
Because of our exceptional experience with Fusion for our heating unit, I asked them to give me a quote for remediation in our crawl space. From other contractors that quoted for the job for me (I always get at least two quotes) and repairmen, I knew our crawl space was as bad as a crawl space could get. Again, Fusion’s price was unbelievable and other contractor’s quotes could not begin to compare.
While I am embarrassed to admit it, Fusion found 90% of the insulation under the house was down and there were several vents which no longer were attached to the house. Worst of all, they found a pipe, which connected to the sewer system, had been cut, along with the straps that provided the correct angle for proper drainage. Needless to say, again, the technicians from Fusion called me immediately and sent pictures. They cleaned up the mess (!), replaced all the insulation, reattached the vents and laid down a moister barrier.
I could not give a higher recommendation to Fusion Heating and their technicians. I did not know companies like this were still around. These guys worked hard and under, what might be, the worst possible conditions (draining sewage). They came early, worked all day and cleaned up after they were through. Fusion made me aware of what they were doing and never seemed frustrated by my questions. They explained every step of the process to me. Fusion stuck with their quote even though I felt they should have increased the price substantially.
If you need either heating or air conditioning work done or any kind of remediation, do not hesitate to call Fusion Heating and Air Conditioning. They have an old-fashioned work ethic with prices that will surprise you.
Nov 4, 2015
They did a great job on my AC installation.
They did a great job on my AC installation. I am very pleased with their work and the technicians were very professional.
Jul 15, 2015